The main advantage of computer-based tutorials is to enable users to discover, review and practise in a safe environment before using a new software application

When deploying a software application, training costs should be included in the calculation of total cost. If no training is provided for, then the cost of the incorrect use of the application must be taken into account.

Deployment would be significantly less difficult if users had access to correct information, appropriate training and sufficient practice.

After the initial deployment phase, how do you train new arrivals? How do you provide just-in-time and just enough training modules to review and rediscover the correct operation of an infrequently used application?

The design and development of a computer-based tutorial should take these multiple objectives into account if the effectiveness of the new software application is to be maximised.